![]() ![]() IHG’s Press Release: Unauthorised access to technology systems Bookings made using IHG One Rewards points can only be made or amended by the guest directly via IHG.com or the IHG One Rewards app which are currently not available.The Global Distribution System (GDS) will not receive rates and availability at this time, therefore the guest should contact the hotel directly to make the reservation.Ĭan my hotel make or cancel bookings for guests using IHG One Rewards points (IVANI)?.Hotel needs to monitor these manual bookings and contact the Market Manager at the appropriate time to stop selling the Hotel to ensure that they are not overselling the Hotel. Any amendments, changes, cancelations for these reservations will be communicated to the Hotel directly via email. Once the reservation has been sent through via email, will not send these through connectivity (once the systems are up and running). The hotel has to manually enter these reservations into the PMS. In these instances, they will send the booking confirmation over email directly to the Hotel. are still able to take reservations based on cached rates and availability (up to a maximum of 9 rooms per room type or the actual available room count whichever is lower).All of IHG’s direct channels and some indirect channels are currently unable to take reservations.Please refer to the emergency downtime guide which should be located in your locally developed crisis management plan and follow the manual operation protocol.Īre channels still able to take bookings?.What is the workaround for us while the service disruption is taking place? ![]() Our teams are working as quickly as possible to address the issues and restore service.īelow is some guidance that supports your property/properties to take bookings and liaise with guests: These network issues are also impacting internal systems including Merlin and other IHG applications. We are working to resolve a significant service disruption impacting the ability for guests to book on our website and mobile app and contact our Reservations & Customer Care (RCC) call centres around the globe. ![]() External specialists have also been engaged to investigate the incident. We have implemented response plans, are notifying relevant regulatory authorities and are working closely with our technology suppliers. IHG’s booking channels and other applications have been significantly disrupted since 5 September, and this is ongoing. Parts of IHG’s technology systems have been subject to unauthorised activity.
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